Frequently Asked Questions
Everything you need to know about shopping the world's finest luxury handbags.
Are your luxury handbags authentic?
Yes, authenticity is the cornerstone of Madison Avenue Couture. Every item undergoes a rigorous multi-point inspection by our in-house experts to guarantee it is 100% authentic before it is listed for sale.
What is your shipping policy for high-value items?
We offer secure, fully insured domestic and international shipping via FedEx. All shipments require an adult signature upon delivery to ensure your purchase arrives safely.
Do you accept returns?
Due to the exclusive nature of our inventory, all sales are final. However, we provide detailed descriptions and high-resolution photographs of every item to ensure you are fully informed before making a purchase.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and specialized financing options. For high-value transactions, bank wire transfers are often the preferred method for faster processing.
Can I sell or consign my luxury bags with you?
Yes, we offer both direct purchase and consignment options for pristine-condition Hermès, Chanel, and Louis Vuitton bags. Please visit our 'Sell to Us' page to submit your item for a valuation.
How do you determine the condition of pre-owned items?
We use a strict grading scale ranging from 'Store Fresh' (never worn) to 'Excellent' (minimal signs of wear). Each listing includes a comprehensive report on the hardware, leather, and interior condition.