Returns & Exchanges

Madison Avenue Couture offers a 100% money-back guarantee on all authentic luxury items, provided they are returned in their original, unworn condition with all security tags attached. We strive to provide a seamless return experience for our exclusive clientele to ensure complete satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our client services team within 48 hours of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

• 2.
  Secure Packaging

  Carefully place the item back in its original designer packaging, ensuring all protective plastics, dust bags, and authentication cards are included to prevent damage during transit.

• 3.
  Insured Shipping

  Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured to protect your high-value investment.

• 4.
  Quality Inspection & Refund

  Once received, our experts will inspect the item's condition and security tags; upon approval, your refund will be processed to the original payment method within 3-5 business days.